We're Here to Help
Your satisfaction is our top priority. Our customer service team is dedicated to providing prompt, friendly, and helpful support for every question, concern, or request you bring to us.
How to Reach Us
For all customer service inquiries, please visit our Contact page. We offer a simple form and clear channels so your message reaches the right person quickly.
Response Time
We aim to respond to all inquiries within 24 to 48 hours during business days. For urgent matters — such as a lost package or a delivery issue — please note the urgency in your message and we will prioritize it.
What We Can Help With
Our team can assist you with:
- Order status and tracking
- Product questions, scent guidance, and recommendations
- Returns, exchanges, and refunds
- Shipping, customs, and delivery questions
- Account and subscription management
- Payment and checkout issues
- Feedback, ideas, and complaints
Order Modifications
If you need to change your shipping address, update items, or cancel an order, contact us as soon as possible. We will do our best to accommodate your request before your order ships. Once an order is in transit, modifications may no longer be possible.
Subscription Support
Managing a subscription should be easy. Through your account you can skip a shipment, change your cadence, swap products, or cancel — and our team is one message away if anything looks off.
Product Support
If you have questions about how to use a product, what to expect, or which ingredients are inside, our team is happy to guide you based on your individual needs and skin type.
Complaints
We take every complaint seriously. If you are dissatisfied with a product or our service, tell us what happened. We will investigate, make it right, and use what we learn to improve.
Our Promise to You
- Honest and transparent communication
- Fair and reasonable solutions
- Respect for your time and your concerns
- Continuous improvement driven by your feedback
Business Hours
Our customer service team is available during standard business hours. Messages received outside those hours are answered on the next business day, typically within 24 to 48 hours.