60-Day Money-Back Guarantee
We stand behind every product we make. If you are not completely satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund — no complicated forms, no hard feelings.
How to Request a Return
Step 1 — Reach Out
Contact us through our Contact page with your order number and a brief reason for the return. You do not need to explain at length; we just want to help.
Step 2 — Get Your Label
For eligible returns, we provide a free return shipping label. You will not incur any cost to send the product back.
Step 3 — Send It Back
Package the item in its original or suitable packaging, attach the label, and drop it at the carrier. Once we receive and inspect it, your refund is on its way.
Refund Processing
Once we receive and inspect your returned item, we process your refund within 5 to 10 business days. The refund is issued to your original payment method. Depending on your bank or card issuer, the amount may take a few additional days to appear on your statement.
Return Shipping
We provide free return shipping labels for all eligible returns. You will never pay out of pocket to return a product that did not work for you.
Eligible Items
All products are eligible for return within the 60-day window, provided they are in their original packaging and have been used as directed. Partially used products are welcome — we understand you need to try it to know.
Non-Refundable Items
A return may not be eligible when:
- The request is made after the 60-day window has closed
- The item was damaged through misuse, neglect, or alteration
- The product was part of a final-clearance listing explicitly marked non-returnable
If you are unsure about your situation, contact us. We would rather find a fair solution than turn you away.
Exchanges
If you would like a different scent, size, or product instead of a refund, let us know. We are happy to help you find the right match and exchange your item.
Subscription Cancellations
If you subscribe and decide it is not for you, you may cancel anytime before your next shipment processes. Canceled subscriptions are not charged, and any delivered boxes remain covered by the 60-day guarantee.
Questions?
If you have any questions about returns or refunds, please visit our Contact page. Our customer service team is here to help.